Customer Service Training Blog
Learn how to handle angry customers and turn them into lifelong brand advocates
Angry customers will take their business elsewhere if they feel their needs are...
Here’s why a lack of soft skills training is killing your business (and how to fix it)
Soft skills—or the lack of soft skills—will make or break your business. Yes,...
How to Grow Your Business 101: The Power of Communication Skills Training
Your language influences people. The way your employees write, speak and act has...
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they’re normally well-meaning, it...
Don’t be like Marvin Mope
If you’ve got a great personality, don’t hide it. Use your Saturday night...
How to Handle the Irate Customer
This popular video lesson explores the ASAP Technique, a proven four point program...
One Word Answers
Replying to a customer with one word answers can have severe unintended consequences....
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer...
Forbidden Phrase #2: We Can’t Do That
When you’re assisting a customer, never tell them what you can’t do. Instead,...