Customer Service Training Blog
Practice Being Positive
Most people don’t purposefully set out to come across as negative. Sometimes human...
Handling Rejection
If you’re in the business of proposing ideas or solutions to customers, then...
Understanding Customer Needs
The key to service and sales is recognizing a gap between where your...
Avoid Weak, Wimpy Words
Something as simple as word selection can be the difference between projecting confidence...
The Five Forbidden Phrases® of Customer Service
Many people working in the service industry seem to rejoice in alerting customers...
Take The ‘Annoying Mouth Noises’ Audio Quiz
A humorous but realistic look at common, frustrating and rude noises that customer...
How to Be Business Friendly
Five important concepts every customer-facing team member should be aware of!
Use Probing Questions To Improve Service
Sometimes, you ask an open-ended question but need a bit more information in...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...