Customer Service Training Blog
Handling Rejection
If you’re in the business of proposing ideas or solutions to customers, then...
Understanding Customer Needs
The key to service and sales is recognizing a gap between where your...
Avoid Weak, Wimpy Words
Something as simple as word selection can be the difference between projecting confidence...
The Five Forbidden Phrases® of Customer Service
Many people working in the service industry seem to rejoice in alerting customers...
Take The ‘Annoying Mouth Noises’ Audio Quiz
A humorous but realistic look at common, frustrating and rude noises that customer...
How to Be Business Friendly
Five important concepts every customer-facing team member should be aware of!
Use Probing Questions To Improve Service
Sometimes, you ask an open-ended question but need a bit more information in...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...
Generations At Work – Millennials
Diverse generations in today’s workplace can cause some challenges as well as many...