Customer Service Training Blog
Avoiding Excuses
One way to make an already frustrated customer get even more angry is...
Great Service Starts with A Smile 🙂
Even if you never see your customer, a genuine smile comes through to...
Don’t Use Company Jargon On Customers
Every organization has their own unique short cuts, codes and abbreviations. It’s a...
How NOT to Handle A Complaint Call
When a customer contacts your organization with a problem or complaint, one of...
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and...
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age...
Email Apocalypse – aka the “Reply-To-All” error
Just because everyone has and uses email, doesn’t mean everyone knows how to...
Generations At Work – Millennials
Diverse generations in today’s workplace can cause some challenges as well as many...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...