Customer Service Training Blog
Empathy: A Key Service Mentality
Empathy. It’s defined as sharing or understanding in the thoughts and feelings of...
Easy-to-use online sales training with proven ROI
Good sales people are the cornerstone of any successful business. Subtle changes in...
Take your business to the next level with emotional intelligence skills
Business is about how people communicate. No matter the organization or the industry,...
Learn How to Handle Generational Differences in the Workplace
Different generations have different working styles. Conflict can and does arise when employees...
Diversity Training Encourages Fresher Thinking & Stronger Ideas
Empowering your team to be more inclusive can pay off in a big...
Teach your customer service team the telephone etiquette skills they need to succeed
Customers will judge your entire organization based on how well—or poorly—their phone call...
Email Etiquette Training for Employees
Email is an essential form of business communication. Most everyone knows how to...
Proactive customer service training
Teach your team to save company time by addressing problems before they arise....
To Improve Client Retention, Teach Employees How to Handle Customer Complaints
Depending on the industry, it costs between 5 to 25 times as times...