Close

Basic Selling Skills from A to Z Series

Sales Skills for Customer Service Employees

Basic Selling Skills

Basic Selling Skills from A to Z is loaded with twenty-six potent skills and techniques which be valuable to anyone in a customer-facing position. Topics are divided up into 26 easy-to-use chapters. It’s Sales Training 101 intended for non-sales people. Content includes Features vs Benefits, Echo Questions, Knowing Your Objective, Proper Use of Tie-downs and much more.

Here’s what your team will learn:

1
Module

Ask For Time To Talk

This technique will help set you apart from the crowd and get your call off on the right foot.

Learn More

2
Module

Benefits

Understanding the difference between a feature and a benefit is a crucial step on the sales process ladder.

Learn More

3
Module

Closing

Exactly what is a closing question and why it is so important?

Learn More

4
Module

Discipline

In many cases, discipline can be the difference between barely getting by and being very successful.

Learn More

5
Module

Echo Questions

Repeating back the last few words a customer says will provide you with an effective method to gather more details.

Learn More

6
Module

Four Killer Words

This technique will help set you apart from the crowd and get your call off on the right foot.

Learn More

7
Module

Go Home Ready

Highlights the proven habit of leaving your workplace prepared for immediate productivity the next morning.

Learn More

8
Module

Humor

Prospects tend to buy from people they like. Humor is an excellent rapport builder and is an important tool for everyone.

Learn More

9
Module

Irritates

Overusing the word “I” is a common faux pas. Focus on what your prospect needs and wants. Discuss the topic they find most important: Them!

Learn More

10
Module

Jerry's Pet Peeve

Jerry was a master sales trainer. Learn why confirming negative statements should be avoided.

Learn More

11
Module

Know Your Objective

Your objective is defined as “knowing what you plan to achieve if this call is successful.” Objectives are a cornerstone of selling.

Learn More

12
Module

Let's

A simple word that signifies that you and your customer are on the same side of the table and ready to cooperate.

Learn More

13
Module

Monogram The Call

Covers the value of appropriately using your customer’s name to help build rapport.

Learn More

14
Module

Naturally Inquisitive

Asking insightful and intelligent questions helps to establish rapport and demonstrates an honest curiosity about the prospects needs and situation.

Learn More

15
Module

One-Word Answers

Details the importance of avoiding one word answers in any sales or service situation.

Learn More

16
Module

Practice Being Positive

Explains the importance of always answering a customer’s question in a positive and upbeat manner.

Learn More

17
Module

Qualifying

A tactful and effective technique to help learn who else is included in the buying process.

Learn More

18
Module

Rejection

Rejection comes with any sales position. What does rejection mean and how can you avoid letting it get you down?

Learn More

19
Module

Smile

No matter if it’s in person or on a call, a smile signals friendliness to the prospect.

Learn More

20
Module

Tiedowns

Short questions at the end of a statement that ask for agreement from the prospect.

Learn More

21
Module

Understanding Needs

The selling process is nearly impossible if you don’t clearly understand a prospect’s needs.

Learn More

22
Module

Varying Responses

It’s common to use the same response over and over again, without realizing it. It’s also an annoying and amateur mistake.

Learn More

23
Module

Weak Wimpy Words

Explores a number of common words and phrases which reduce the effectiveness of your conviction and confidence.

Learn More

24
Module

X Out Credibility Busters

Explores a number of common words and phrases which reduce the effectiveness of your conviction and confidence.

Learn More

25
Module

You Buy They Buy

Did you accept the prospect’s excuse? Or did they order? Someone is going to close the sale.

Learn More

26
Module

Z - ?

Imagination and creativity are important factors in sales success. Thinking outside the box will help to build relationships and close more business.

Learn More