KILLER WORDS OF CUSTOMER SERVICE
Blog entry explores the Killer Words of Customer Service. Being aware and avoiding these pitfalls will help you provide excellent service to your customers.
Great Customer Service Starts with You
Description and link to Chris Haroun's article: Why the Best Companies Always Have the Best Customer Service.
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
How To Write More Effective Business Emails
Blog article that offers tips on composing an effective business email message.
How To Handle Irate Customers
Blog entry addresses proven techniques for handling irate customers.
Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing their work?
Resolving Personality Clashes At Work
Blog article presents tips for when two employees aren't getting along.
Is the Customer Always Right?
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service providers.
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Exploring the Rudeness Matrix
Blog entry details the four possible sources for rudeness in both customer service as well as internal service situations.
How To Manage A Conflict Between Co-Workers
Presents a six point plan to address and deal with conflict between co-workers.
How To Be a Terrible Team Member
Most everyone can relate to these popular stereotypes of challenging coworkers!